Customer Care Representative

Location: Tampa, FL

Department: Customer Care

Type: Full Time

Min. Experience: Entry Level

About Us:

American Integrity Insurance, the premier writer of Florida homeowners insurance, has more than 235,000 customers and is exclusively represented by more than 800 independent agents who specialize in this complex and ever-evolving market. We offer sound and comprehensive home, condo, rental property and manufactured home insurance to families throughout the Sunshine State. Comprised of nearly over 160 insurance professionals, most of whom work in our Tampa-area headquarters, we have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Places to Work in Insurance by Business Insurance magazine for the past three years.

A Day in the Life:

Who Says Insurance Can’t Be Fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn’t understand the importance of having fun, helping others and giving back. Our company culture is priceless, and we hold true to our six core values: integrity, commitment, teamwork, humility, passion and fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance to Florida residents and paying claims in a timely manner when our customers suffer a loss – and to do so with Integrity.

Learn more about American Integrity Insurance and our job opportunities at www.aiicfl.com.                                                                                                                                                                                      

This Job: Customer Care Representative

What You'll Do:                                                                                                                                            

  • Respond to all manners of inquiry and questions from agents, customers and internal departments. 
  • Provide agents and insured customers accurate information regarding their policy.
  • Research and resolve customer issues.
  • Process paperwork related to policy changes including updating personal information and policy endorsements.
  • Answer calls professionally and expediently.
  • Provide administrative, general office and clerical services as required.
  • Participate in projects/assignments that support policy service.
  • Maintain the superior level of customer service that has been a cornerstone of American Integrity's success in the Florida insurance market.                                                                

What You'll Need to be a Top Candidate:

Experience:  At least one (1) year of experience in a customer service capacity with a homeowner's insurance agent or carrier required.

Education: High School Diploma required, but we'd love to see candidates with Associate's degrees or Bachelor's degrees.

Knowledge:  Demonstrated skills in the use of computer software applications (Microsoft Word, Excel and Outlook). Familiarity with various types of residential insurance policies preferred.

Skills: Top candidates for this position will have the following skills:

  • Ability to communicate interpersonally with individuals and groups via telephone and in writing. 
  • Ability to develop and maintain open and trusting working relationships with clients and agents in order to gather pertinent information.
  • Ability to balance timeliness and accuracy.
  • Ability to listen and communicate clearly while maintaining proper confidentiality. 
  • Strong decision-making and problem solving skills. 
  • Ability to innovate regarding methods and approaches to existing and future work processes.
  • Ability to be resourceful in information gathering and assess information for the best possible decision.

Your Environment:

Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.

Travel: Minimum, as required.

ADA:  The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. 

American Integrity Insurance Group is an Equal Opportunity Employer.

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