Field Claims Adjuster

Location: Florida, FL

Department: Claims

Type: Full Time

Min. Experience: Experienced

Job Title:  Field Claims Adjuster
Location:  Anywhere, Florida
Department:  Claims
Reports To:  Field Claims Manager
Employee Type:  Full-Time, Exempt

Job Summary:           

Investigates and evaluates field claims reported on our policies to determine coverage and extent of damage in an attempt to reach an appropriate and negotiated settlement in accordance with statutory requirements, policy provisions and customary and reasonable mitigation techniques. 

Job Responsibilities / Functions:        

  • Confirms coverage and identifies / resolves coverage issues.  Contacts insured same day as claim is assigned.
  • Conducts proper investigations on cause of loss and procures proper documentation and supporting reports utilizing vendors appropriately.  Continually evaluates vendor performance and techniques.  Identifies and recommends subrogation opportunities.
  • Utilizes peer review as needed.
  • Reviews and processes correspondence and takes appropriate action.  Maintains up-to-date claim file diary.
  • Completes assigned claims promptly with full required documentation.  Processes payment and / or denial based on policy coverage.
  • Assesses exposure and sets proper reserves.  Notifies management of large losses promptly.
  • Communicates with customers, agents, and other partners verbally and in writing in a professional manner. Represents the company as the product coverage and statutory expert for our insureds, agents, and vendors.
  • Maintains appropriate documentation on all claim files and processes claims in a timely manner.
  • Meets company service standards and effectively uses the diary system to remain current.
  • Manages special projects, as assigned, within the established time and quality guidelines.
  • Responsible for developing and maintaining open and trusting working relationships with insureds in order to gather pertinent information.
  • Performs other related duties as assigned.
  • Regular and reliable attendance is an essential function of the position.

Job Requirements:            

Education:  High School Diploma or GED required.  Bachelor’s Degree preferred.
Experience: One (1) to three (3) years prior experience in field claims adjusting and three (3) to five (5) years prior experience estimating claims, prior carrier experience preferred. 
Licensure: IICRC Certification and State of Florida 520 License desired.  Associates must obtain the Federal and or State licenses / registrations within the time period designated by the company.  Additional licenses / registrations may be required when new products and services are implemented.  If an associate fails or is unable to obtain required licenses / registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position.  Completion of insurance courses such as IIA, AEI, or CPCU preferred.
Knowledge: Specific knowledge in a particular line of business and / or additional education may be required by the hiring business unit. 
Skills: Ability to analyze facts and coverages in order to evaluate damages.  Proven ability in negotiation and investigation required.  Ability to communicate interpersonally with individuals and groups via telephone and in writing.  Ability to communicate effectively with a wide variety of technical / professional / consumer clients.  Microsoft Windows and Office Suite.  Familiarity with industry claims systems and property estimating systems such as Xactimate or Integra.

Job Environment:            

Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.  The employee must occasionally lift and / or move up to 10 pounds.  During field work, this employee is also regularly exposed to outdoor weather conditions.  During field work the employee is exposed to work in areas of height, small spaces, and fumes or airborne particles and may occassionally be exposed to toxic of caustic chemicals.  The field work noise level is usually moderate.
Travel:   Field travel as required.
ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. 


American Integrity Insurance Group is an Equal Opportunity Employer.

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