Inside Claims Adjuster

Location: Tampa, FL

Department: Claims

Type: Full Time

Min. Experience: Experienced

Job Title:  Inside Claims Adjuster
Location:  American Integrity Insurance Group Office, Tampa, FL
Department:  Claims
Reports To:  Claims Manager
Employee Type:  Full-Time, Exempt

Job Summary: 

Investigates and evaluates claims reported on our policies to determine coverage and extent of damage in an attempt to reach an appropriate and negotiated settlement in accordance with statutory requirements, policy provisions and customary and reasonable mitigation techniques.

Job Responsibilities / Functions:   


  •  Confirms coverage and identifies / resolves coverage issues. Contacts insured same day as claim is assigned.
  •  Conducts thorough investigations on cause of loss and procures proper documentation. Continually evaluates vendor performance. Identifies and recommends subrogation opportunities.
  •  Reviews and processes correspondence and takes appropriate action. Maintains up-to-date claim file diary.
  • Reviews adjuster reports for coverage and estimate accuracy. Processes payment and or / denial based on policy coverage.
  •  Assesses exposure and sets proper reserves. Notifies management of large losses promptly.
  •  Communicates with customers, agents, and other partners verbally and in writing in a professional manner. Represents the company as the product coverage and statutory expert for our insured, agents, and vendors.
  •  Maintains appropriate documentation on all claim files and processes claims in a timely manner.
  •  Meets company service and quality standards and effectively uses the diary system to remain current.
  •  Manages special projects, as assigned, within the established time and quality guidelines.
  •  Responsible for developing and maintaining open and trusting working relationships with insured in order to gather pertinent information.
  •  Performs other related duties as assigned.
  •  Regular and reliable attendance is an essential function of the position.

Job Requirements:            

Education: Bachelor’s degree from four-year college or university; or equivalent combination of education and experience.
Experience: Three (3) to five (5) years prior experience as a claims adjuster
Licensure: State of Florida 520 License desired. Completion of insurance courses such as IIA, AEI, or CPCU preferred.
Knowledge: Specific knowledge in a particular line of business and / or additional education may be required by the hiring business unit.
Skills: Ability to analyze facts and coverages in order to evaluate damages. Proven ability in negotiation and investigation required. Ability to communicate interpersonally with individuals and groups via telephone and in writing. Ability to communicate effectively with a wide variety of technical / professional / consumer clients. Microsoft Windows and Office Suite experience. Familiarity with industry claims systems and property estimating systems such as Xactimate

Job Environment:            

Working Conditions: Normal business office environment. Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone. The person in this position needs to occasionally move about inside the office to access, office machinery or communicate with coworkers. The employee must occasionally lift and / or move up to 10 pounds.

Travel:   Field travel, as required.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties. 

American Integrity Insurance Group is an Equal Opportunity Employer.

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